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Just purchased family license for HDS Professional
Posted: 2020.08.04. 16:58
by bioluminousflux
Hello,
I just purchased a family license for HDS Professional approximately 20 minutes ago but have not received an e-mail containing my registration information.
How long does it usually take to receive an e-mail with the registration information?
My order number was XXXXX8253
Any help you could provide on this issue would be greatly appreciated.
Re: Just purchased family license for HDS Professional
Posted: 2020.08.05. 08:53
by hdsentinel
Hello,
Thanks for selecting Hard Disk Sentinel Pro.
Generally the license code and the details about how to register/activate the software is usually sent immediately during the transaction by our financial partner.
If you did not yet receive it, then maybe the mail arrived to spam/trash folder - or maybe your mail server blocked the message completely. This may happen especially with some addresses like yahoo / hotmail.
Please send a message with the order number to
info@hdsentinel.com (with your name and original e-mail address used during order) so then I can lookup and send the information.
I checked but from the partial order number and this address, I can't find the details....
Re: Just purchased family license for HDS Professional
Posted: 2021.02.05. 22:20
by izod
i am having the same issue. i purchased the software yesterday and still have not received the product key (checked spam folders, searched email for anything with "sentinel").
i just emailed
info@hdsentinel.com, fingers crossed for a quick solution
Re: Just purchased family license for HDS Professional
Posted: 2021.02.06. 22:36
by hdsentinel
If I'm correct, you already received in e-mail yesterday
Sorry for the troubles, seems the original mail sent with the license code somehow lost.