Question Regarding S.M.A.R.T. Accuracy and Logs

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Bjord
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Joined: 2019.03.19. 08:06

Question Regarding S.M.A.R.T. Accuracy and Logs

Post by Bjord »

I'm using Hard Disk Sentinel 5.3 Pro, and under the Log tab for one of my drives I am seeing a lot of worrisome warnings. However, none of these values are showing up in the actual S.M.A.R.T. data. I understand that sometimes S.M.A.R.T. data will reset if the drive successfully reallocates sectors, but I didn't think the reallocated sector count or the uncorrectable error counts normally reset.

I check on my drives regularly and never saw the health drop below 100%. Also, the logs don't even show the values returning to 0. Is it possible these logs were just a false positive and the S.M.A.R.T. data promptly fixed itself? Or should I be worried?

I've attached screenshots. Thanks in advance.
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hdsentinel
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Re: Question Regarding S.M.A.R.T. Accuracy and Logs

Post by hdsentinel »

Thanks for your attention, yes, this seems interesting.

Yes, I'm afraid in very rare cases, it is possible that we got incorrect (false) information - from the driver of the disk controller.
This can happen with different disk controller (motherboard chipset) and some driver version combination.

Hard Disk Sentinel has numerous filters against such false information, this is why the health not affected, the false status information not used to determine and report the real status - but yes, as you see, the Log page may show them.

I'd recommend to use Report menu -> Send test report to developer option. This way it is possible to check the actual disk controller and its driver, examine the combination and this may give thoughts about which driver would be better to use, for example from the Support -> Driver Zone page.
Bjord
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Joined: 2019.03.19. 08:06

Re: Question Regarding S.M.A.R.T. Accuracy and Logs

Post by Bjord »

I have sent the test report. If it helps, the controller is an LSI 9220-8i flashed with the P19 IT firmware.

Also I have run a read surface test and extended self test, both passed. I am running the re-initialization test just to be sure, and so far it is all green with some slow blocks. So I think the drive is probably okay.
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hdsentinel
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Re: Question Regarding S.M.A.R.T. Accuracy and Logs

Post by hdsentinel »

Thanks for the report, will check and examine carefully and attempt to add further protection against such/similar weird values.

Yes, performing tests in such situations always good idea - these should reveal any possible real issue - or confirm if the disk drive is really perfect.
According the status and the first tests yes, should be fine.
Bjord
Posts: 3
Joined: 2019.03.19. 08:06

Re: Question Regarding S.M.A.R.T. Accuracy and Logs

Post by Bjord »

Sounds good, thanks for the response!
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