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Reliable crash in storport

Posted: 2011.08.12. 07:05
by reghd
We can reliably crash our Windows Server 2008 R2 SP1 system by running HD Sentinel. It dies in storport. Our basic configuration:
- LSI 9240-4i4e controller with 5.1.78.64 driver
- three arrays with a total of 24 Hitachi 3TB disks and two Vertex 2 Pro boot drives

Otherwise, HD Sentinel seems to work. It sees all the drives and reads the relevant SMART options. Once it starts, however, we get a crash in minutes to hours. I've appended the basic crash details.

Any suggestions?
-----
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033

Extra information about the problem
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001325FA8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 274_3
Bucket ID: X64_0xD1_storport!RaidUnitReleaseIrp+38
Server information: c9551f29-abab-40b4-9209-33c5de298fc5

Re: Reliable crash in storport

Posted: 2011.08.12. 08:15
by hdsentinel
Thanks for your message.
This is interesting as we experienced no such issue(s) with LSI controllers.
For 9240-series controllers, we have successfully used the following drivers, without problems:

4.27.1.64 6-11-2010 LSI MegaRAID SAS 9240-4i
4.31.1.64 8-9-2010 LSI MegaRAID SAS 9240-4i
4.32.0.64 9-17-2010 LSI MegaRAID SAS 9240-4i
4.33.0.64 12-20-2010 LSI MegaRAID SAS 9240-8i

(maybe you can try one of these driver versions if possible).

The 5.1.78.64 driver was tested only (successfully, without any problems) with 9265

5.1.78.64 1-25-2011 LSI MegaRAID SAS 9265-8i

Can you please use Report menu -> Send test report to developer option in Hard Disk Sentinel when it is running and active?
That way I can check the "raw" information provided by the RAID controller and may advise.

Re: Reliable crash in storport

Posted: 2011.08.12. 08:23
by reghd
I just sent the information. I may be able to get you a detailed crash analysis as well.

Unfortunately we won't be able to use an earlier driver since we rely in features in the newer one. We're about to upgrade to a 9265 and will be able to test with in after tomorrow.

Re: Reliable crash in storport

Posted: 2011.08.12. 08:45
by hdsentinel
Thanks for the report, I just sent an e-mail back.
I see, there should be no problems with the 9265 controller.