Raw read data rate

[Misko78]

Hi everyone,

I have Toshiba PC P300 HDWD240 4TB drive which has 25 hours power on time. I bought it last autumn.

It has Raw read data rate failure.

1,Raw Read Error Rate,50,0,0,Pre-Failure: Data loss predicted,000000000000,0,Enabled
2,Throughput Performance,50,100,100,OK,000000000000,0,Enabled
3,Spin Up Time,1,100,100,OK,0000000017A5,0,Enabled
4,Start/Stop Count,0,100,100,OK (Always passing),000000000003,0,Enabled
5,Reallocated Sectors Count,50,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,50,100,100,OK,000000000000,0,Enabled
8,Seek Time Performance,50,100,100,OK,000000000000,0,Enabled
9,Power On Time Count,0,100,100,OK (Always passing),000000000019,0,Enabled
10,Spin Retry Count,30,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,0,100,100,OK (Always passing),000000000003,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),0000000002FD,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),000000000000,0,Enabled
193,Load/Unload Cycle Count,0,100,100,OK (Always passing),000000000230,0,Enabled
194,Disk Temperature,0,100,100,OK (Always passing),001C0012001C,0,Enabled
196,Reallocation Event Count,0,100,100,OK (Always passing),000000000000,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
220,Disk Shift,0,100,100,OK (Always passing),000000000000,0,Enabled
222,Loaded Hours,0,100,100,OK (Always passing),000000000002,0,Enabled
223,Load/Unload Retry Count,0,100,100,OK (Always passing),000000000001,0,Enabled
224,Load Friction,0,100,100,OK (Always passing),000000000000,0,Enabled
226,Load-in Time,0,100,100,OK (Always passing),00000000036A,0,Enabled
240,Head Flying Hours,1,100,100,OK,000000000000,0,Enabled

But im half way through disk surface scan and all sectors are light green and good.
Disk works nice, i did a raw image of it without a problem. Should i return this drive?

[Misko78]

Here is the surface scan report

Screenshot 2023-07-05 083523.png (75.08 KiB) Viewed 1054 times

[hdsentinel]

According the S.M.A.R.T. values, yes, the drive triggers a "Pre-Failure: Data loss predicted" event. In such situations, the BIOS may show S.M.A.R.T. warning before booting (if this is an internal drive) and the operating system may also show failure notification.

Interesting that generally the error counters do not indicate any problems and yes, the surface scan shows no errors.

I suggest to use Report menu -> Send test report to developer option as then it is possible to check the details. It is possible that there may be a minor incompatibility between the disk drive and the system, for example
- the chipset driver / SATA controller driver problem (if it is an internal drive)
- external USB adapter/enclosure/dock (if it is an external drive)

or may be caused by a firmware bug of the hard disk drive

What happens if you try Disk menu -> Short self test / Extended self test functions?
These are internal disk tests, checking the drive basic functionality. If they show no errors, then the drive is probably fine, but from the report, I'd see things better.