Conflicting health report on SSD

[philippepom]

Hello. I am getting conflicting health measurement on a ADATA SU635 SSD, whether I use hard disk sentinel or other software. Sentinel gives me 14% health remaining but CrystalDiskInfo and ADATA Toolbox return 100%. Which one should I trust ? The SSD had some problems correctable with the Disk Repair test.

https://imgur.com/a/1O520z8

[hdsentinel]

Hello,

I'd suggest to please check: Support -> Frequently Asked Questions -> Why other software displays different health? Which is correct?
https://www.hdsentinel.com/faq.php#difference
for general information.

While I do not know the particular situation (as the image does not appear), generally it is common that different software/tools report different health for a hard disk or SSD. This is especially common for manufacturer-specific tools: they have only one purpose: to minimise warranty replacement of hard disk drives / SSDs. Because of its nature, they may not sensitive enough to report possible problems and happily show (almost) failing drives as perfect.

Many other tools follow this direction - making questionable if they may be able to report problems at all.

As you wrote, your SSD already experienced/reported problems. So generally we can't say that the drive is perfect.

This is why Hard Disk Sentinel does exactly what it should: detect and report problems related to the disk drive.
I'm happy to hear that (at least) it both increased the attention to the problems and the Disk Repair test also helped to stabilize problems, to fix issues.

But even if we fixed the problems and stabilized the operation of the SSD, we can't say AUTOMATICALLY that "everything is PERFECT" now.
Considering the issues (which could be serious if you see as low health as 14%) we'd need to be careful and both perform monitoring/testing exactly to
- be notified about possible new issues/problems (even minor ones - which could be completely ignored by other tools)
- prepare for planned replacement (backup/image and replace) until it's too late both to minimise downtime and minimise/avoid data corruption / data loss

Now, as the status is stabilized/fixed, in Hard Disk Sentinel you can also manually reset the health: by clearing the error counters, you can acknowledge the reported problems, delete them from the text description (and restore the health too) - so then Hard Disk Sentinel will only report possible new issues, degradations - if there will be.
This is generally described at
Support -> Frequently Asked Questions -> How to repair hard disk drive? How to eliminate displayed hard disk problems?
https://www.hdsentinel.com/faq_repair_h ... _drive.php

and if you use Report menu -> Send test report to developer option, I can check the actual situation and advise with step-by-step details.

But if other tool shows perfect status for your SSD which already reported issues (especially serious issues which caused so low health and problems need to be fixed by the Disk Repair test) that may mean that the tool simply does not report possible problems/degradations well.

If you want to see 100% perfect status (even on a failing disk drive where data loss happens) - then you can use/trust other tools.
But if you want to be notified about the problems, degradations and want to know when you can expect troubles - then you can use Hard Disk Sentinel.
It's your decision.....

[philippepom]

Thanks for the informations.