Failed to start HDSentinel

[ycho168]

Hi,

I just downloaded HDSentinel 3.5 Pro and would like to try before purchasing
However, after intallation, the HDSentinel is not starting up at all.
I can find that DISKDATA*.hdd files are created
And I saw the following error in log.txt

30/04/2011 18:51:34.640 3.50 PRO Invalid image size
30/04/2011 18:51:35.781 3.50 PRO Access violation at address 00697344 in module 'HDSentinel.exe'. Read of address 00000010
30/04/2011 18:51:36.750 3.50 PRO Access violation at address 00697344 in module 'HDSentinel.exe'. Read of address 00000010
30/04/2011 18:51:37.750 3.50 PRO Access violation at address 00697344 in module 'HDSentinel.exe'. Read of address 00000010
30/04/2011 18:51:38.750 3.50 PRO Access violation at address 00697344 in module 'HDSentinel.exe'. Read of address 00000010

My pc is running WIndows XP Home Edition SP3
Would you please suggest what stopping the software to launch?
Thanks

[hdsentinel]

Hi,

It seems there was an error when the software wanted to access an icon image.
Do you have any custom skins / themes for Windows installed? This may cause that.

I recommend to please start the software with /ENABLETEST /REPORT command line switches:

HDSentinel.exe /ENABLETEST /REPORT

This enables a "test" mode which logs all detection and initialisation steps
to "testmode.txt" and "HDSentinel_3.50 PRO_report.txt" files into the folder of Hard Disk Sentinel.

Please send these files to info@hdsentinel.com as they may help to diagnose the issue.

[ycho168]

Thanks.
I have send the log.txt and testmode.txt for your reference.
The report file is never generated

[hdsentinel]

It seemed there was an issue with large DPI setting of Windows, which is now fixed. The updated version will have no problems with it