Just when clicking to open Hard Disk Sentinel, the desktop and the whole OS stops responding, the mouse can not be moved and no response from the keyboard either. It needs restart afterwards.
First time this happens. I regularly use HDD Sentinel in lots of computers in IDE/SATA mode. Possibly the program doesn't support this particular RAID driver.
Details:
Program version used: v4.60 and v4.60.7 beta version.
OS: Windows XP Professional XP SP3.
Driver: Intel(R) 82801ER SATA RAID Controller, v5.5.0.1035 (the latest version).
Thanks for your message and sorry for the troubles.
Generally, the Intel RAID 8.xxx was the very first which supports accessing hard disk status in RAID configuration (even if it had some bugs, but somehow worked).
If you have a really older driver (even if for that chipset that is the latest possible) then yes, the driver may "hang" completely when Hard Disk Sentinel tries to detect the hard disk status. Yes, this causes that the complete system may become unresponsive.
I'd recommend to try the following:
1) open Notepad and create a file HDSentinel.ini in the folder where Hard Disk Sentinel installed (eg. C:\Program Files\Hard Disk Sentinel )
2) enter the following:
[Adv]
DisableUSBSCSI=Yes
and save the file.
If that file exists, you may simply open it for editing and locate the DisableUSBSCSI option and change the No to Yes
Then start Hard Disk Sentinel.
This way certain detection routies (related to USB, SCSI and most RAID drives) will be disabled, so hopefully the software starts.
If this happens, please use Report menu -> Send test report to developer option, as then it is possible to check the current situation, verify the actual configuration and examine the possibilities - and improve compatibility in all possible ways.
Please let me know if the above does not help and you still experience the same.
hdsentinel wrote:I'd recommend to try the following:
1) open Notepad and create a file HDSentinel.ini in the folder where Hard Disk Sentinel installed (eg. C:\Program Files\Hard Disk Sentinel )
2) enter the following:
[Adv]
DisableUSBSCSI=Yes
and save the file.
If that file exists, you may simply open it for editing and locate the DisableUSBSCSI option and change the No to Yes
I will try that next time I receive the same problem. The problem got solved by installing an older version (v3.5.0.2600), which is the latest from the motherboard website, and seems more stable.
