Seagate 3TB Backup Plus large slow-access areas

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rocketman123
Posts: 2
Joined: 2014.06.17. 17:25

Seagate 3TB Backup Plus large slow-access areas

Post by rocketman123 »

I recently purchased a Seagate 3TB Backup Plus HDD (ST3000DM001-1E6166) and finally got around to testing it. This drive will be used for long term media backup duty to replace two 6 year old 1TB drives. To begin, I ran the Conveyance test, followed by the Short test, and then the Extended self test; all of which passed on the first run. I attempted to run Random seek tests of various lengths and settings but all attempts caused Hard Disk Sentinel to hang and crash, requiring me to force close the program each time. I then ran the Read surface test using Random sector order, with the "unmount volume" option selected, all other settings in the default position, and was presented with the following results:
20140519_R_ST3000DM001-1E6166_W1F473PW_SC48-surface-full.jpg
20140519_R_ST3000DM001-1E6166_W1F473PW_SC48-surface-full.jpg (566.85 KiB) Viewed 7937 times
I then ran the Reinitialize disk surface test using Sequential sector order, again with the "unmount volume" option selected, all other settings in the default position, and was presented with the following results:
20140525_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full.jpg
20140525_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full.jpg (591.07 KiB) Viewed 7937 times
20140525_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full-st.jpg
20140525_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full-st.jpg (442.85 KiB) Viewed 7937 times
NOTE: The test computer has very slow USB 2.0 front ports, so the transfer speed is excruciatingly slow, as noted in the temp/transfer speed screenshot above, but this speed remains consistent in all noted tests.

-post continued below-
rocketman123
Posts: 2
Joined: 2014.06.17. 17:25

Re: Seagate 3TB Backup Plus large slow-access areas

Post by rocketman123 »

A few days later, I re-ran the Reinitialize disk surface test using Random sector order with level 4 reinitialization, test repeat set to 2, and again with the "unmount volume" option selected, all other settings in the default position and the test returned these results:
20140611_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full.jpg
20140611_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full.jpg (572.12 KiB) Viewed 7933 times
20140611_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full-st.jpg
20140611_RI_ST3000DM001-1E6166_W1F473PW_SC48-surface-full-st.jpg (417.47 KiB) Viewed 7933 times
I then re-ran the Conveyance, Short, and Extended tests again and all passed first try once again.

So here are my questions:
1.) What does the first Reinitialize disk surface test result mean? If the drive was unmounted during testing, that should mean that the computer isn't accessing the drive at any point, so it shouldn't be affecting testing speed, correct? Yet there were consistently spaced large slow sections not following the help guide's explanation of failing bad blocks (i.e. should be just one single bad block or a couple surrounded by good blocks, not long strings of them in evenly spaced intervals)?

2.) Included below is a screenshot of the Raw read error rate:
ST3000DM001-1E6166 SMART 6 17 14.JPG
ST3000DM001-1E6166 SMART 6 17 14.JPG (207.79 KiB) Viewed 7933 times
This value seems to be massively excessive for only having run a few initial tests, although I don't know much about SMART data. The only other drive I have tested that shows values anywhere near this (or even appreciably above 0 before returning to 0 after a short blip of errors) is another drive of mine that had 18 bad sectors and a few damaged ones. Is this cause for concern?

3.) Would you feel comfortable using this drive in a moderate use, 5 year backup installation?
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hdsentinel
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Re: Seagate 3TB Backup Plus large slow-access areas

Post by hdsentinel »

> 1.) What does the first Reinitialize disk surface test result mean?
> If the drive was unmounted during testing, that should mean that the computer isn't accessing the
> drive at any point, so it shouldn't be affecting testing speed, correct?

Yes, this is absolutely true. As the drive was unmounted during the test, it is not accessed by the OS (or any other software running) so they should not cause troubles in the measuring of the performance.

I suspect the generic slowness may be caused by some other activity of the system which may affected the performance indirectly, without accessing this particular hard disk. I mean that if some operations used on a difference device which may shared the bandwidth (for example a different USB drive if this one also connected on the USB line) then the bandwidth may be shared between the devices and this may caused that some areas seemed slower during the test.

Personally I'd do exactly what you did: repeat the test, just to verify if I see the same problem, the same areas slower - or not.
(Personally I usually perform these tests 2-3 times, test some drives even for a week in 24/7 mode, just to confirm that they are *really* perfect before putting any kind of sensitive data on them).

As the repeated test showed absolutely no slowness, no darker blocks - and also the other tests also passed, I'd be comfortable to use the drive.
To be sure, I'd use with constant monitoring by Hard Disk Sentinel of course to be notified about any (even minor) change in health ;)
And also the Disk -> Short self test, Disk -> Extended self test options are available any time as they are 100% safe.

> 2.) Included below is a screenshot of the Raw read error rate:

This is completely normal.
This high value does not mean the number of errors, but means the total number of read operations performed by the Seagate drive.
This is why it is called "error rate" (instead of error count) - because changing this value to very high does not indicate problems (it would incdicate problems differently, by the "Value" and "Threshold" columns).

Of course I can confirm that if there would be a real error, Hard Disk Sentinel would surely
- report in the text description
- show the degradation health value
- it would be detected by Disk -> Short self test or Disk -> Extended self test
- the Disk -> Surface test -> Read test could not be completed without problems

If you are interested in further information about this, please check this forum topic:
viewtopic.php?f=32&t=735&p=973#p973

> 3.) Would you feel comfortable using this drive in a moderate use, 5 year backup installation?

Yes, absolutely after these tests and the results.
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