Service not starting

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CyberAlex
Posts: 1
Joined: 2009.05.26. 12:04
Location: Paris, Dublin, Makhatchkala...

Service not starting

Post by CyberAlex »

A few months ago, I have installed Hard Disk Sentinel 2.81 as a service on a Samsung NV20 laptop (Intel Celeron @ 1,70 GHz with 512 MB of RAM) running MS Windows XP SP3 French. The lack of ressources is greatly compensated by the use of US software Process Lasso.

Regurlarly I am experiencing failures with the service mode. The error message is:
"Le service HardDiskSentinelService n'a pas pu démarrer à cause de l'erreur suivante :
Le service n'a pas répondu assez vite à la demande de lancement ou de contrôle."
which is in English:
"The Service HardDiskSentinelService failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
In order to make the service start again at boot, I usually re-install it by running the program, then clicking on "Service Mode" in the "integration" menu in "configuration". This is kind of annoying, as I have to reset this regurlarly. But today this workaround is not working any more. :|

So I have set the service startup as "manual" (instead of "automatic"), and I am now starting it with the command net start HardDiskSentinelService. I am delaying this startup with Australian software Startup Delayer.

I have checked the following pages on MS KB, but none seems to apply:
- http://support.microsoft.com/kb/839174/en-us
- http://support.microsoft.com/kb/883268/en-us

My search via Google:
http://www.google.com/search?q=%22faile ... art=0&sa=N

Do you think that this might be a fixable bug?

PS : If there is a solution for this, then I am willing to translate this post in French if you think it could be useful.
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hdsentinel
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Posts: 3115
Joined: 2008.07.27. 17:00
Location: Hungary
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Re: Service not starting

Post by hdsentinel »

This issue can be caused by some different issues.
As I read, previously you had no troubles when you start the service but now it does not start even in automatic or manual mode.
So the important is the verify the recent changes happened in the hardware or software environment?

If possible, please check if the issue is caused by any hardware device, for example removable USB drive(s), card reader(s), pendrive(s) or so. I recommend to try if such devices are disconnected.

Also you may try to clear all statistics and reset to default configuration settings by removing the following files from the folder of Hard Disk Sentinel (C:\Program Files\Hard Disk Sentinel by default):
- HDSentinel.ini
- HDSentinel.sta
- DISKDATA*.*

If the problem is still not fixed after removing these all, please send me a test report with the software. This way I can examine your configuration and check what can cause the issue.

To send a test report, please first click on the "Stop service" shortcut in the Hard Disk Sentinel program group. This will uninstall the service and start Hard Disk Sentinel in application mode. Then the "Report" menu "Send test report to developer" option can be used to create and send a test report - so I can examine the situation.
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gordon451
Posts: 2
Joined: 2009.10.25. 07:59

Re: Service not starting

Post by gordon451 »

G'day -

I've got much the same problem as CyberAlex.

I installed v2.90 on a machine running a new clean full install of Windows 2000 Pro SP4 rollup 1.

However, HDS first ran properly both as an application and as a service. Then I noticed it had trouble running on the user account as a service, and now the service won't start. Ummmm... let me clarify: if I log off the Administrator account and then log on to the user account, HDS will run as a service, and vice-versa. Only if I Restart the computer, the service won't run.

I must confess I was installing maintenance software at the time the HDS startup degraded, but since the effect was not immediately noticed (unlike W9x, one doesn't have to reboot after each install) I cannot say which install may be at fault: I would have to uninstall maybe a dozen applications, and reset hardware settings.

The machine has the following hardware: Intel D845GEBV2, 2.4GHz P4, 512MB RAM, WDC WB800JB-00CRA1, WDC WB800BB-22JHC0, Sound Blaster Live! 5.1 Digital, ASUS OEM NVIDIA GeForce4 MX 440 with AGP8X. I have disabled the Intel display and multimedia devices. The ASUS NVIDIA did not come with the Asus CD-ROM -- I sourced the CD from another machine which was being scrapped.

The original fault showed up as paired System log entries:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 25/10/2009
Time: 8:14:01
User: N/A
Computer: ELCHEAPO
Description:
Timeout (30000 milliseconds) waiting for the HardDiskSentinelService service to connect.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 25/10/2009
Time: 8:14:01
User: N/A
Computer: ELCHEAPO
Description:
The HardDiskSentinelService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
These were reflected in the Application log entry:
Event Type: Error
Event Source: Perflib
Event Category: None
Event ID: 2002
Date: 25/10/2009
Time: 8:13:42
User: N/A
Computer: ELCHEAPO
Description:
The open procedure for service "PerfDisk" in DLL "C:\WINNT\system32\perfdisk.dll" has taken longer than the established wait time to complete. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted.


I was able to remove the perflib entries by extending the timeout to 40,000ms (this is rough! :shock: ), but the HDS service still won't run: it shows in the Services log as "Automatic", but the "Started" column is blank - it does NOT say "Stopped". If I want the service to run, I must manually start it, either by using the HDS Start Menu entries or by using the Administrative Tools>Services dialog.

I have included a Report made immediately after rebooting. Alas, I am unable at the moment to attach the machine to the internet.

Gordon.
_______________________________________________________________

Code: Select all

-- General Information --

    Application Information
   -------------------------
    Installed Version  . . . . . . . . . . . . . . . : Hard Disk Sentinel 2.90
    Registered To  . . . . . . . . . . . . . . . . . : Unregistered version, please register.
    Current Date And Time  . . . . . . . . . . . . . : 25/10/2009 13:36:08
    Health Calculation Method  . . . . . . . . . . . : Analyse data field (default)

    Computer Information
   ----------------------
    Computer Name  . . . . . . . . . . . . . . . . . : ELCHEAPO
    User Name  . . . . . . . . . . . . . . . . . . . : Administrator
    Computer Type  . . . . . . . . . . . . . . . . . : Desktop
    IP Address . . . . . . . . . . . . . . . . . . . : 127.0.0.1
    MAC Address  . . . . . . . . . . . . . . . . . . : 00-07-E9-6C-29-E2
    System Uptime  . . . . . . . . . . . . . . . . . : 0 days, 0 hours, 1 minutes, 5 seconds
    System Up Since  . . . . . . . . . . . . . . . . : 25/10/2009 13:35:03
    CPU Usage  . . . . . . . . . . . . . . . . . . . : 9 %
    Virtual Memory . . . . . . . . . . . . . . . . . : 1243 MB, Used: 104 MB (8 %)

    System Information
   --------------------
    Windows Version  . . . . . . . . . . . . . . . . : Microsoft Windows 2000 Professional Service Pack 4
    CPU Type & Speed . . . . . . . . . . . . . . . . : Intel(R) Pentium(R) 4 CPU 2.40GHz, 2400 MHz
    BIOS Manufacturer  . . . . . . . . . . . . . . . : BIOS Date: 02/26/03 09:37:20 Ver: 08.00.08 BIOS Date: 02/26/03 09:37:20 Ver: 08.00.08  
    Physical Memory Size . . . . . . . . . . . . . . : 511 MB, Used: 116 MB (23 %)
    Display Adapter  . . . . . . . . . . . . . . . . : NVIDIA GeForce4 MX 440 with AGP8X
    Display Resolution . . . . . . . . . . . . . . . : 1024 x 768 (32 bit)
    Printer  . . . . . . . . . . . . . . . . . . . . : Generic PostScript Printer
    Network Controller . . . . . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
    Optical Drive #1 . . . . . . . . . . . . . . . . : H: ASUS    CRW-5224A / 1.35 (CD-RW)
    Optical Drive #2 . . . . . . . . . . . . . . . . : I: HL-DT-ST DVD-ROM GDR8161B / 0101 (DVD, CD)

    PCI Device Information
   ------------------------
    PCI Bus 0; Device 0; Function 0  . . . . . . . . : PCI standard host CPU bridge
    PCI Bus 0; Device 1; Function 0  . . . . . . . . : PCI standard PCI-to-PCI bridge
    PCI Bus 0; Device 29; Function 0 . . . . . . . . : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 
    PCI Bus 0; Device 29; Function 1 . . . . . . . . : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 
    PCI Bus 0; Device 29; Function 2 . . . . . . . . : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 
    PCI Bus 0; Device 29; Function 7 . . . . . . . . : Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD 
    PCI Bus 0; Device 30; Function 0 . . . . . . . . : PCI standard PCI-to-PCI bridge
    PCI Bus 0; Device 31; Function 0 . . . . . . . . : PCI standard ISA bridge
    PCI Bus 0; Device 31; Function 1 . . . . . . . . : Standard Dual Channel PCI IDE Controller
    PCI Bus 0; Device 31; Function 3 . . . . . . . . : Intel(R) ICH4/ICH4-M SMBus Controller - 24C3 (Intel(R) SMBus 2.0 Driver)
    PCI Bus 0; Device 31; Function 5 . . . . . . . . : SoundMAX Integrated Digital Audio
    PCI Bus 1; Device 0; Function 0  . . . . . . . . : NVIDIA GeForce4 MX 440 with AGP8X
    PCI Bus 2; Device 1; Function 0  . . . . . . . . : Creative SB Live! series
    PCI Bus 2; Device 1; Function 1  . . . . . . . . : Creative Game Port
    PCI Bus 2; Device 8; Function 0  . . . . . . . . : Intel(R) PRO/100 VE Network Connection



  -- Physical Disk Information - Disk: #0: WDC WD800JB-00CRA1 --

    Hard Disk Summary
   -------------------
    Hard Disk Number . . . . . . . . . . . . . . . . : 0
    Interface  . . . . . . . . . . . . . . . . . . . : IDE/ATA
    Disk Controller  . . . . . . . . . . . . . . . . : Standard Dual Channel PCI IDE Controller (ATA)
    Disk Location  . . . . . . . . . . . . . . . . . : 0, Device: 0
    Hard Disk Model ID . . . . . . . . . . . . . . . : WDC WD800JB-00CRA1
    Firmware Revision  . . . . . . . . . . . . . . . : 17.07W17
    Hard Disk Serial Number  . . . . . . . . . . . . : WD-WMA8E5835680
    Total Size . . . . . . . . . . . . . . . . . . . : 76316 MB
    Power State  . . . . . . . . . . . . . . . . . . : Active
    Current Temperature  . . . . . . . . . . . . . . : ?
    Power On Time  . . . . . . . . . . . . . . . . . : 720 days, 2 hours
    Estimated Remaining Lifetime . . . . . . . . . . : more than 1000 days
    Health . . . . . . . . . . . . . . . . . . . . . : ###################- 97 % (Excellent)
    Performance  . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)

    There are 2 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.
    It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
      No actions needed.

    ATA Information
   -----------------
    Hard Disk Cylinders  . . . . . . . . . . . . . . : 155061
    Hard Disk Heads  . . . . . . . . . . . . . . . . : 16
    Hard Disk Sectors  . . . . . . . . . . . . . . . : 63
    Total Sectors  . . . . . . . . . . . . . . . . . : 156301488
    ATA Revision . . . . . . . . . . . . . . . . . . : ATA/ATAPI-5
    Bytes Per Sector . . . . . . . . . . . . . . . . : 600
    Buffer Size  . . . . . . . . . . . . . . . . . . : 8192 KB
    Multiple Sectors . . . . . . . . . . . . . . . . : 16
    Error Correction Bytes . . . . . . . . . . . . . : 40
    Unformatted Capacity . . . . . . . . . . . . . . : 89436 MB
    Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode . . . . . . . . . . . : 2
    Maximum UDMA Mode  . . . . . . . . . . . . . . . : 100 MB/s (5)
    Active UDMA Mode . . . . . . . . . . . . . . . . : 100 MB/s (5)
    Minimum Multiword DMA Transfer Time  . . . . . . : 120 ns
    Recommended Multiword DMA Transfer Time  . . . . : 120 ns
    Minimum PIO Transfer Time Without IORDY  . . . . : 120 ns
    Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
    ATA Control Byte . . . . . . . . . . . . . . . . : Valid
    ATA Checksum Value . . . . . . . . . . . . . . . : Valid

    Acoustic Management Configuration
   -----------------------------------
    Acoustic Management  . . . . . . . . . . . . . . : Supported
    Acoustic Management  . . . . . . . . . . . . . . : Disabled
    Current Acoustic Level . . . . . . . . . . . . . : Max performance and volume (FEh)
    Recommended Acoustic Level . . . . . . . . . . . : Min performance and volume (80h)

    ATA Features
   --------------
    Read Ahead Buffer  . . . . . . . . . . . . . . . : Supported, Enabled
    DMA  . . . . . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA  . . . . . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
    Power Management . . . . . . . . . . . . . . . . : Supported
    Write Cache  . . . . . . . . . . . . . . . . . . : Supported
    Host Protected Area  . . . . . . . . . . . . . . : Supported
    Advanced Power Management  . . . . . . . . . . . : Not supported
    Power Up In Standby  . . . . . . . . . . . . . . : Not supported
    48-bit LBA Addressing  . . . . . . . . . . . . . : Not supported
    Device Configuration Overlay . . . . . . . . . . : Supported
    IORDY Support  . . . . . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
    NOP Command  . . . . . . . . . . . . . . . . . . : Not supported
    Trusted Computing  . . . . . . . . . . . . . . . : Not supported
    64-bit World Wide ID . . . . . . . . . . . . . . : Not supported
    Streaming  . . . . . . . . . . . . . . . . . . . : Not supported
    Media Card Pass Through  . . . . . . . . . . . . : Not supported
    General Purpose Logging  . . . . . . . . . . . . : Not supported
    Error Logging  . . . . . . . . . . . . . . . . . : Supported
    CFA Feature Set  . . . . . . . . . . . . . . . . : Not supported
    CFast Device . . . . . . . . . . . . . . . . . . : Not supported
    Long Physical Sectors (1)  . . . . . . . . . . . : Not supported
    Long Logical Sectors . . . . . . . . . . . . . . : Not supported
    Write-Read-Verify  . . . . . . . . . . . . . . . : Not supported
    NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
    NV Cache Power Mode  . . . . . . . . . . . . . . : Not supported
    NV Cache Size  . . . . . . . . . . . . . . . . . : Not supported
    Free-fall Control  . . . . . . . . . . . . . . . : Not supported
    Free-fall Control Sensitivity  . . . . . . . . . : Not supported

    SSD Features
   --------------
    Data Set Management  . . . . . . . . . . . . . . : Not supported
    TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
    Deterministic Read After TRIM  . . . . . . . . . : Not supported

    S.M.A.R.T. Details
   --------------------
    Off-line Data Collection Status  . . . . . . . . : Successfully Completed
    Self Test Execution Status . . . . . . . . . . . : Successfully Completed
    Total Time To Complete Off-line Data Collection  : 3120 seconds
    Execute Off-line Immediate . . . . . . . . . . . : Supported
    Abort/restart Off-line By Host . . . . . . . . . : Not supported
    Off-line Read Scanning . . . . . . . . . . . . . : Supported
    Short Self-test  . . . . . . . . . . . . . . . . : Supported
    Extended Self-test . . . . . . . . . . . . . . . : Supported
    Conveyance Self-test . . . . . . . . . . . . . . : Supported
    Selective Self-Test  . . . . . . . . . . . . . . : Not supported
    Save Data Before/After Power Saving Mode . . . . : Supported
    Enable/Disable Attribute Autosave  . . . . . . . : Supported
    Error Logging Capability . . . . . . . . . . . . : Supported
    Short Self-test Estimated Time . . . . . . . . . : 2 minutes
    Extended Self-test Estimated Time  . . . . . . . : 58 minutes
    Conveyance Self-test Estimated Time  . . . . . . : 5 minutes
    Last Short Self-test Result  . . . . . . . . . . : Never Started
    Last Short Self-test Date  . . . . . . . . . . . : Never Started
    Last Extended Self-test Result . . . . . . . . . : Never Started
    Last Extended Self-test Date . . . . . . . . . . : Never Started
    Last Conveyance Self-test Result . . . . . . . . : Never Started
    Last Conveyance Self-test Date . . . . . . . . . : Never Started

    Security Mode
   ---------------
    Security Mode  . . . . . . . . . . . . . . . . . : Supported
    Security Erase . . . . . . . . . . . . . . . . . : Not supported
    Security Erase Time  . . . . . . . . . . . . . . : Not supported
    Security Enhanced Erase Feature  . . . . . . . . : Not supported
    Security Enhanced Erase Time . . . . . . . . . . : Not supported
    Security Enabled . . . . . . . . . . . . . . . . : No
    Security Locked  . . . . . . . . . . . . . . . . : No
    Security Frozen  . . . . . . . . . . . . . . . . : Yes
    Security Counter Expired . . . . . . . . . . . . : No
    Security Level . . . . . . . . . . . . . . . . . : High

    Serial ATA Features
   ---------------------
    S-ATA Compliance . . . . . . . . . . . . . . . . : No
    S-ATA I Signaling Speed (1.5 Gps)  . . . . . . . : Not supported
    S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Not supported
    S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Not supported
    Receipt Of Power Management Requests From Host . : Not supported
    PHY Event Counters . . . . . . . . . . . . . . . : Not supported
    Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
    DMA Setup Auto-Activate Optimization . . . . . . : Not supported
    Device Initiating Interface Power Management . . : Not supported
    In-Order Data Delivery . . . . . . . . . . . . . : Not supported
    Asynchronous Notification  . . . . . . . . . . . : Not supported
    Software Settings Preservation . . . . . . . . . : Not supported
    Native Command Queuing (NCQ) . . . . . . . . . . : Not supported
    Queue Length . . . . . . . . . . . . . . . . . . : Not supported

    Disk Information
   ------------------
    Disk Family  . . . . . . . . . . . . . . . . . . : Caviar SE
    Form Factor  . . . . . . . . . . . . . . . . . . : 3.5" 
    Capacity . . . . . . . . . . . . . . . . . . . . : 80 GB (80 x 1,000,000,000 bytes)
    Number Of Disks  . . . . . . . . . . . . . . . . : 1
    Number Of Heads  . . . . . . . . . . . . . . . . : 1
    Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
    Rotation Time  . . . . . . . . . . . . . . . . . : 8.33 ms
    Average Rotational Latency . . . . . . . . . . . : 4.17 ms
    Disk Interface . . . . . . . . . . . . . . . . . : Ultra-ATA/100
    Buffer-Host Max. Rate  . . . . . . . . . . . . . : 100 MB/seconds
    Buffer Size  . . . . . . . . . . . . . . . . . . : 8192 KB
    Drive Ready Time (typical) . . . . . . . . . . . : 7 seconds
    Average Seek Time  . . . . . . . . . . . . . . . : 8.9 ms
    Track To Track Seek Time . . . . . . . . . . . . : 2.0 ms
    Full Stroke Seek Time  . . . . . . . . . . . . . : 21.0 ms
    Width  . . . . . . . . . . . . . . . . . . . . . : 101.6 mm (4.0 inch)
    Depth  . . . . . . . . . . . . . . . . . . . . . : 147.0 mm (5.8 inch)
    Height . . . . . . . . . . . . . . . . . . . . . : 26.1 mm (1.0 inch)
    Weight . . . . . . . . . . . . . . . . . . . . . : 600 grams (1.3 pounds)
    Acoustic (Idle)  . . . . . . . . . . . . . . . . : 3.5 Bel
    Acoustic (Min Performance And Volume)  . . . . . : 3.7 Bel
    Acoustic (Max Performance And Volume)  . . . . . : 3.9 Bel
    Required Power For Spinup  . . . . . . . . . . . : 1,055 mA
    Power Required (seek)  . . . . . . . . . . . . . : 7.0 W
    Power Required (idle)  . . . . . . . . . . . . . : 7.0 W
    Power Required (standby) . . . . . . . . . . . . : 1.0 W
    Manufacturer . . . . . . . . . . . . . . . . . . : Western Digital Corporation
    Manufacturer Website . . . . . . . . . . . . . . : http://www.westerndigital.com/en/products

    S.M.A.R.T.
   ------------
No.  Attribute                Thre.. Value  Worst  Data                Status                   Flags                                                  
1    Raw Read Error Rate      51     200    200    000000000000        OK                       Error-Rate, Statistical, Critical                      
3    Spin Up Time             21     100    97     000000000FDA        OK                       Performance, Statistical, Critical                     
4    Start/Stop Count         40     99     99     0000000005D6        OK                       Self Preserving, Event Count, Statistical              
5    Reallocated Sectors Co.. 140    199    199    000000000002        OK                       Self Preserving, Event Count, Statistical, Critical    
7    Seek Error Rate          51     200    200    000000000000        OK                       Error-Rate, Statistical, Critical                      
9    Power-On Time Count      0      77     77     000000004382        OK (Always passing)      Self Preserving, Event Count, Statistical              
10   Spin Retry Count         51     100    100    000000000000        OK                       Event Count, Statistical, Critical                     
11   Drive Calibration Retr.. 51     100    100    000000000000        OK                       Event Count, Statistical, Critical                     
12   Drive Power Cycle Count  0      99     99     0000000005BC        OK (Always passing)      Self Preserving, Event Count, Statistical              
196  Reallocation Event Count 0      199    199    000000000001        OK (Always passing)      Self Preserving, Event Count, Statistical              
197  Current Pending Sector.. 0      200    200    000000000000        OK (Always passing)      Event Count, Statistical                               
198  Off-Line Uncorrectable.. 0      200    200    000000000000        OK (Always passing)      Event Count, Statistical                               
199  Ultra ATA CRC Error Co.. 0      200    253    000000000000        OK (Always passing)      Error-Rate, Statistical                                
200  Write Error Rate         51     200    200    000000000000        OK                       Error-Rate, Critical                                   

    Transfer Rate Information
   ---------------------------
    Total Data Read  . . . . . . . . . . . . . . . . : 10 MB,  2,094 MB since installation  (24/10/2009)
    Total Data Write . . . . . . . . . . . . . . . . : 9 MB,  1,980 MB since installation
    Average Reads Per Day  . . . . . . . . . . . . . : 2,094.00 MB
    Average Writes Per Day . . . . . . . . . . . . . : 1,980.00 MB
    Current Transfer Rate  . . . . . . . . . . . . . : 64 KB/s
    Maximum Transfer Rate  . . . . . . . . . . . . . : 1308 KB/s
    Current Read Rate  . . . . . . . . . . . . . . . : 0 KB/s
    Current Write Rate . . . . . . . . . . . . . . . : 64 KB/s
    Current Disk Usage . . . . . . . . . . . . . . . : 0 %



  -- Physical Disk Information - Disk: #1: WDC WD800BB-22JHC0 --

    Hard Disk Summary
   -------------------
    Hard Disk Number . . . . . . . . . . . . . . . . : 1
    Interface  . . . . . . . . . . . . . . . . . . . : IDE/ATA
    Disk Controller  . . . . . . . . . . . . . . . . : Standard Dual Channel PCI IDE Controller (ATA)
    Disk Location  . . . . . . . . . . . . . . . . . : 0, Device: 0
    Hard Disk Model ID . . . . . . . . . . . . . . . : WDC WD800BB-22JHC0
    Firmware Revision  . . . . . . . . . . . . . . . : 05.01C05
    Hard Disk Serial Number  . . . . . . . . . . . . : WD-WCAM9L807926
    Total Size . . . . . . . . . . . . . . . . . . . : 76316 MB
    Power State  . . . . . . . . . . . . . . . . . . : Active
    Current Temperature  . . . . . . . . . . . . . . : 42 °C (Overheat)
    Power On Time  . . . . . . . . . . . . . . . . . : 236 days, 14 hours
    Estimated Remaining Lifetime . . . . . . . . . . : more than 1000 days
    Health . . . . . . . . . . . . . . . . . . . . . : ##################-- 92 % (Excellent)
    Performance  . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)

    There are 6 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.
    It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
      No actions needed.

    ATA Information
   -----------------
    Hard Disk Cylinders  . . . . . . . . . . . . . . : 155061
    Hard Disk Heads  . . . . . . . . . . . . . . . . : 16
    Hard Disk Sectors  . . . . . . . . . . . . . . . : 63
    Total Sectors  . . . . . . . . . . . . . . . . . : 156301488
    ATA Revision . . . . . . . . . . . . . . . . . . : ATA/ATAPI-6
    Bytes Per Sector . . . . . . . . . . . . . . . . : 512
    Buffer Size  . . . . . . . . . . . . . . . . . . : 2048 KB
    Multiple Sectors . . . . . . . . . . . . . . . . : 16
    Error Correction Bytes . . . . . . . . . . . . . : 66
    Unformatted Capacity . . . . . . . . . . . . . . : 76319 MB
    Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode . . . . . . . . . . . : 2
    Maximum UDMA Mode  . . . . . . . . . . . . . . . : 100 MB/s (5)
    Active UDMA Mode . . . . . . . . . . . . . . . . : 100 MB/s (5)
    Minimum Multiword DMA Transfer Time  . . . . . . : 120 ns
    Recommended Multiword DMA Transfer Time  . . . . : 120 ns
    Minimum PIO Transfer Time Without IORDY  . . . . : 120 ns
    Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
    ATA Control Byte . . . . . . . . . . . . . . . . : Valid
    ATA Checksum Value . . . . . . . . . . . . . . . : Valid

    Acoustic Management Configuration
   -----------------------------------
    Acoustic Management  . . . . . . . . . . . . . . : Supported
    Acoustic Management  . . . . . . . . . . . . . . : Disabled
    Current Acoustic Level . . . . . . . . . . . . . : Max performance and volume (FEh)
    Recommended Acoustic Level . . . . . . . . . . . : Min performance and volume (80h)

    ATA Features
   --------------
    Read Ahead Buffer  . . . . . . . . . . . . . . . : Supported, Enabled
    DMA  . . . . . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA  . . . . . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
    Power Management . . . . . . . . . . . . . . . . : Supported
    Write Cache  . . . . . . . . . . . . . . . . . . : Supported
    Host Protected Area  . . . . . . . . . . . . . . : Supported
    Advanced Power Management  . . . . . . . . . . . : Not supported
    Power Up In Standby  . . . . . . . . . . . . . . : Not supported
    48-bit LBA Addressing  . . . . . . . . . . . . . : Not supported
    Device Configuration Overlay . . . . . . . . . . : Supported
    IORDY Support  . . . . . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
    NOP Command  . . . . . . . . . . . . . . . . . . : Not supported
    Trusted Computing  . . . . . . . . . . . . . . . : Not supported
    64-bit World Wide ID . . . . . . . . . . . . . . : Not supported
    Streaming  . . . . . . . . . . . . . . . . . . . : Not supported
    Media Card Pass Through  . . . . . . . . . . . . : Not supported
    General Purpose Logging  . . . . . . . . . . . . : Not supported
    Error Logging  . . . . . . . . . . . . . . . . . : Supported
    CFA Feature Set  . . . . . . . . . . . . . . . . : Not supported
    CFast Device . . . . . . . . . . . . . . . . . . : Not supported
    Long Physical Sectors (1)  . . . . . . . . . . . : Not supported
    Long Logical Sectors . . . . . . . . . . . . . . : Not supported
    Write-Read-Verify  . . . . . . . . . . . . . . . : Not supported
    NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
    NV Cache Power Mode  . . . . . . . . . . . . . . : Not supported
    NV Cache Size  . . . . . . . . . . . . . . . . . : Not supported
    Free-fall Control  . . . . . . . . . . . . . . . : Not supported
    Free-fall Control Sensitivity  . . . . . . . . . : Not supported

    SSD Features
   --------------
    Data Set Management  . . . . . . . . . . . . . . : Not supported
    TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
    Deterministic Read After TRIM  . . . . . . . . . : Not supported

    S.M.A.R.T. Details
   --------------------
    Off-line Data Collection Status  . . . . . . . . : Suspended By Interrupting Command From Host
    Self Test Execution Status . . . . . . . . . . . : Successfully Completed
    Total Time To Complete Off-line Data Collection  : 2460 seconds
    Execute Off-line Immediate . . . . . . . . . . . : Supported
    Abort/restart Off-line By Host . . . . . . . . . : Not supported
    Off-line Read Scanning . . . . . . . . . . . . . : Supported
    Short Self-test  . . . . . . . . . . . . . . . . : Supported
    Extended Self-test . . . . . . . . . . . . . . . : Supported
    Conveyance Self-test . . . . . . . . . . . . . . : Supported
    Selective Self-Test  . . . . . . . . . . . . . . : Supported
    Save Data Before/After Power Saving Mode . . . . : Supported
    Enable/Disable Attribute Autosave  . . . . . . . : Supported
    Error Logging Capability . . . . . . . . . . . . : Supported
    Short Self-test Estimated Time . . . . . . . . . : 2 minutes
    Extended Self-test Estimated Time  . . . . . . . : 35 minutes
    Conveyance Self-test Estimated Time  . . . . . . : 5 minutes
    Last Short Self-test Result  . . . . . . . . . . : Never Started
    Last Short Self-test Date  . . . . . . . . . . . : Never Started
    Last Extended Self-test Result . . . . . . . . . : Never Started
    Last Extended Self-test Date . . . . . . . . . . : Never Started
    Last Conveyance Self-test Result . . . . . . . . : Never Started
    Last Conveyance Self-test Date . . . . . . . . . : Never Started

    Security Mode
   ---------------
    Security Mode  . . . . . . . . . . . . . . . . . : Not supported
    Security Erase . . . . . . . . . . . . . . . . . : Not supported
    Security Erase Time  . . . . . . . . . . . . . . : Not supported
    Security Enhanced Erase Feature  . . . . . . . . : Not supported
    Security Enhanced Erase Time . . . . . . . . . . : Not supported
    Security Enabled . . . . . . . . . . . . . . . . : No
    Security Locked  . . . . . . . . . . . . . . . . : No
    Security Frozen  . . . . . . . . . . . . . . . . : No
    Security Counter Expired . . . . . . . . . . . . : No
    Security Level . . . . . . . . . . . . . . . . . : High

    Serial ATA Features
   ---------------------
    S-ATA Compliance . . . . . . . . . . . . . . . . : No
    S-ATA I Signaling Speed (1.5 Gps)  . . . . . . . : Not supported
    S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Not supported
    S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Not supported
    Receipt Of Power Management Requests From Host . : Not supported
    PHY Event Counters . . . . . . . . . . . . . . . : Not supported
    Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
    DMA Setup Auto-Activate Optimization . . . . . . : Not supported
    Device Initiating Interface Power Management . . : Not supported
    In-Order Data Delivery . . . . . . . . . . . . . : Not supported
    Asynchronous Notification  . . . . . . . . . . . : Not supported
    Software Settings Preservation . . . . . . . . . : Not supported
    Native Command Queuing (NCQ) . . . . . . . . . . : Not supported
    Queue Length . . . . . . . . . . . . . . . . . . : Not supported

    Disk Information
   ------------------
    Disk Family  . . . . . . . . . . . . . . . . . . : Caviar
    Form Factor  . . . . . . . . . . . . . . . . . . : 3.5" 
    Capacity . . . . . . . . . . . . . . . . . . . . : 80 GB (80 x 1,000,000,000 bytes)
    Number Of Disks  . . . . . . . . . . . . . . . . : 1
    Number Of Heads  . . . . . . . . . . . . . . . . : 2
    Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
    Rotation Time  . . . . . . . . . . . . . . . . . : 8.33 ms
    Average Rotational Latency . . . . . . . . . . . : 4.17 ms
    Disk Interface . . . . . . . . . . . . . . . . . : Ultra-ATA/100
    Buffer-Host Max. Rate  . . . . . . . . . . . . . : 100 MB/seconds
    Buffer Size  . . . . . . . . . . . . . . . . . . : 2048 KB
    Drive Ready Time (typical) . . . . . . . . . . . : 6 seconds
    Average Seek Time  . . . . . . . . . . . . . . . : 8.9 ms
    Track To Track Seek Time . . . . . . . . . . . . : 2.0 ms
    Full Stroke Seek Time  . . . . . . . . . . . . . : 21.0 ms
    Width  . . . . . . . . . . . . . . . . . . . . . : 101.6 mm (4.0 inch)
    Depth  . . . . . . . . . . . . . . . . . . . . . : 147.0 mm (5.8 inch)
    Height . . . . . . . . . . . . . . . . . . . . . : 26.1 mm (1.0 inch)
    Weight . . . . . . . . . . . . . . . . . . . . . : 600 grams (1.3 pounds)
    Acoustic (Idle)  . . . . . . . . . . . . . . . . : 3.0 Bel
    Acoustic (Min Performance And Volume)  . . . . . : 3.1 Bel
    Acoustic (Max Performance And Volume)  . . . . . : 3.2 Bel
    Required Power For Spinup  . . . . . . . . . . . : 1,150 mA
    Power Required (seek)  . . . . . . . . . . . . . : 8.0 W
    Power Required (idle)  . . . . . . . . . . . . . : 7.3 W
    Power Required (standby) . . . . . . . . . . . . : 1.2 W
    Manufacturer . . . . . . . . . . . . . . . . . . : Western Digital Corporation
    Manufacturer Website . . . . . . . . . . . . . . : http://www.westerndigital.com/en/products

    S.M.A.R.T.
   ------------
No.  Attribute                Thre.. Value  Worst  Data                Status                   Flags                                                  
1    Raw Read Error Rate      51     200    200    000000000000        OK                       Error-Rate, Performance, Statistical, Critical         
3    Spin Up Time             21     164    162    000000000ADF        OK                       Statistical, Critical                                  
4    Start/Stop Count         0      99     99     000000000551        OK (Always passing)      Self Preserving, Event Count, Statistical              
5    Reallocated Sectors Co.. 140    199    199    000000000006        OK                       Self Preserving, Event Count, Statistical, Critical    
7    Seek Error Rate          51     200    200    000000000000        OK                       Error-Rate, Performance, Statistical, Critical         
9    Power-On Time Count      0      93     93     00000000162E        OK (Always passing)      Self Preserving, Event Count, Statistical              
10   Spin Retry Count         51     100    100    000000000000        OK                       Event Count, Statistical, Critical                     
11   Drive Calibration Retr.. 51     100    100    000000000000        OK                       Event Count, Statistical                               
12   Drive Power Cycle Count  0      99     99     000000000551        OK (Always passing)      Self Preserving, Event Count, Statistical              
194  Disk Temperature         0      101    84     00000000002A        OK (Always passing)      Self Preserving, Statistical                           
196  Reallocation Event Count 0      197    197    000000000003        OK (Always passing)      Self Preserving, Event Count, Statistical              
197  Current Pending Sector.. 0      200    200    000000000000        OK (Always passing)      Event Count, Statistical                               
198  Off-Line Uncorrectable.. 0      200    200    000000000000        OK (Always passing)      Event Count                                            
199  Ultra ATA CRC Error Co.. 0      200    200    000000000000        OK (Always passing)      Self Preserving, Event Count, Error-Rate, Performanc.. 
200  Write Error Rate         51     200    200    000000000000        OK                       Error-Rate, Critical                                   

    Transfer Rate Information
   ---------------------------
    Total Data Read  . . . . . . . . . . . . . . . . : 0 MB,  39 MB since installation  (24/10/2009)
    Total Data Write . . . . . . . . . . . . . . . . : 1 MB,  77 MB since installation
    Average Reads Per Day  . . . . . . . . . . . . . : 39.00 MB
    Average Writes Per Day . . . . . . . . . . . . . : 77.00 MB
    Current Transfer Rate  . . . . . . . . . . . . . : 0 KB/s
    Maximum Transfer Rate  . . . . . . . . . . . . . : 192 KB/s
    Current Read Rate  . . . . . . . . . . . . . . . : 0 KB/s
    Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
    Current Disk Usage . . . . . . . . . . . . . . . : 0 %

  -- Partition Information --

Logical Drive                           Total Space         Free Space          Free Space               Used Space
C: EngineRoom (Disk: #0)                37.3 GB             35.4 GB              95 %                    #-------------------
D: SwapFile (Disk: #1)                  3.0 GB              2.2 GB               75 %                    #####---------------
E: Overflow (Disk: #0)                  37.3 GB             36.9 GB              99 %                    --------------------
F: FirstBucket (Disk: #1)               37.6 GB             2.7 GB                7 % (Low)              ##################--
G: SecondBucket (Disk: #1)              34.0 GB             31.9 GB              94 %                    #-------------------
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hdsentinel
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Posts: 3115
Joined: 2008.07.27. 17:00
Location: Hungary
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Re: Service not starting

Post by hdsentinel »

Hi Gordon,

It seems the performance library did not initialised and this blocks Hard Disk Sentinel service from starting.
Please try the following:

1) Start -> Run -> Regedit
2) Navigate to HKEY_LOCAL_MACHINE\Software\HD Sentinel key
3) create a new STRING (REG_SZ) with name "DetectPerf" and set value to "0"
4) restart the computer

This tweak disables performance monitoring in Hard Disk Sentinel, so if we are correct, the service should start.
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gordon451
Posts: 2
Joined: 2009.10.25. 07:59

Re: Service not starting

Post by gordon451 »

Thank you! It worked!

Gordon.
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