Hard Disk Monitoring

Thanks, you're faster ;) Yes, generally a 32 bit ICMP.DLL file should work (from a 32 bit Windows installation). If this can help other users in similar situation, I uploaded two different files, any of them should work: www.hdsentinel.com/download/a/icmp.dll or www.hdsentinel.com/download/b/icmp.dl...

Hi and thanks for the upgrade. > 1. I have the Standard version and recently purchased an upgrade key to the PRO version. > Is it best to uninstall the Standard version first or can I do an over the top install with the PRO? No need to uninstall. Just completely close the current Standard version by...

Yes, I'm afraid outlook/hotmail stopped supporting SMTP, so it is not possible to use any more. Please use a different e-mail provider, for example there are free choices: Gmail or GMX, as with them, it is possible to configure e-mail sending. Please check: https://www.hdsentinel.com/forum/viewtopic...

> In the test "Surface Test" -> "view" -> "information" -> block = XXX sectors > YYY mb Please check the Help: https://www.hdsentinel.com/help/en/61_surfacetest.html which describes that the Disk menu -> Surface test function shows 10000 blocks (small squares) and each ...

Please use Configuration -> Alerts -> Select Sound File where it is possible to select the sound alert file. The folder of Hard Disk Sentinel contains two sound files in different formats (HDnotify.wav and HDsirena.mp3) and you can select/use any other MP3 file (I'd recommend to use a short file).

Sorry for the possible confusion. Generally there is no need / no way to "clear" it as it does not indicate any error / alert / problem or so. The Re-enable Alerts button always shows the yellow exclamation mark. It does NOT mean there is any problem/warning. The purpose of that button is ...

Hard Disk Sentinel version 6.30 released and available for download. Hard Disk Sentinel Professional version 6.30 detects Seagate FARM log (Field Access Reliability Metrics log) information: detects and reports real power on time and further details like the number of heads, recording type (CMR / SM...

Sorry for that, not really sure why gmail flags the report as virus - as the report (of course) can't contain any virus...
Would be nice if we can submit for false alarm but there is no such option at gmail.

Please try to compress with RAR/ZIP/7Z and send that way by e-mail. Thanks!

Thanks, but I found no report file.
Please send the report file too to info (at) hdsentinel (dot) com address (please DO NOT attach here any files).

The Acasis 5 bay enclosure you have probably has JMicron chipset and while Hard Disk Sentinel supports the detection of disk status with these JMicron chipsets, the problem is that according the experiences such Acasis enclosures have older firmware versions of this JMicron chipset, so it may not &q...

Generally it is possible that the hard disk is making some sounds during idle (inactive) periods: the drive may perform internal self test which is automatically paused (when there is a real disk read/write command) and then resumed. Alone this does not indicate problems / failure. Would be nice to ...

> Can HD Sentinel Pro do the Short Self Test It depends on the actual situation, most important the RAID controller itself. With many RAID controllers yes: Hard Disk Sentinel can send the self-test command to the disk drive, so then it is possible to use Disk menu -> Short self test / Extended self ...

The answer is easy, of course not a bug/limitation of Hard Disk Sentinel: the other drive does not support FARM information. If you do not see FARM data, then it means the drive does not support it. Also something (eg. USB adapter/dock or controller) may block accessing the details, but if you see a...

Hi, Generally 5.30 version is VERY old. I'd really recommend to update to latest version, as the old version may have limited functionality, features, hardware support in general and yes, as you can see, it may provide less details in any ways (for example on the Information page) because it may not...

Thanks for your message and the tips, suggestions! Generally (as you may see) the graph on the S.M.A.R.T. page designed to keep track and show one value (the most recent value) for each days, exactly to allow us to check possible trend / difference over longer period (weeks/months or so). By default...

Hi ! According the images, the drive is offline: it is not connected to the system. This is why it does not appear in Windows Disk Management. Generally when a drive disconnected (or inserted) Windows triggers an event about the changed disk configuration. Hard Disk Sentinel detects this notificatio...

Please refer to the same situation: https://www.hdsentinel.com/forum/viewtopic.php?p=20838 Yes, I can confirm that this is possible, and normal for similar drives. Generally SMR drives may show such behaviour: during the Reinitialise Disk Surface test, they may show - darker green blocks at the end ...

Yes, if the situation is similar by a different external case (and considering that the Health is only 52% according the image) then I'm afraid the drive may alreay have problems. I still do not know the real status of that, as received no reports. The file you attached have no meaning, it is the re...

I did not receive report, so not sure about the actual situation, hard to say anything for SURE. If you have the opportunity, yes, maybe you can try to remove the HDD from the external case and try to connect with a different USB hard disk enclosure / USB dock or (even better) directly to a SATA por...

(You posted to incorrect topic, so I moved to proper topic). I'm afraid what you see is completely normal and expected. The problem is that the default standard NVMe controller driver of Windows 7 and Windows 8.1 is limited: as you see, it does not allow accessing disk status information. This is a ...